Privacy Policy

Effective Date: 25-Dec-2025

SnapServe is operated by Cognijoint Infotech LLP. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, mobile number, email address
• Location Data: Used to determine service availability
• Payment Information: Processed securely through third-party payment gateways
• User-Generated Content: Images of clothes or service-related details
• Device Information: Device identifiers and notification tokens
• App Usage Data: App interactions, diagnostics, and crash logs

2. How We Use Your Information

We use the collected information to:

• Provide and manage services offered through the app
• Enable account creation, login, and verification
• Process service bookings and payments
• Send service-related notifications and updates
• Improve app performance and user experience
• Ensure security, prevent fraud, and comply with legal obligations

3. Data Sharing

We do not sell, rent, or trade your personal information. Data may be shared only with trusted service providers (such as payment gateways, cloud services, and notification providers) strictly for app functionality and operations.

4. Data Security

We use industry-standard security measures to protect user data. All data transmission is encrypted in transit using secure protocols.

5. Data Retention and Account Deletion

User data is retained only for as long as necessary to provide services or to comply with legal and regulatory requirements.

Users can request deletion of their account and associated data by visiting:

https://cognijoint.com/Snapserve/support/delete-account.html

Certain transaction records may be retained for up to 90 days to meet legal and compliance requirements.

6. Children’s Privacy

SnapServe is intended for users 18 years and older. We do not knowingly collect personal data from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

Email: support@cognijoint.com